In a recent appeal decision (Notable Case A7447) published by the Queensland Public Service Commission, the Appeals Officer found that the selection process was deficient because the selection panel had not provided a “cogent narrative, however short” to explain their recommendation.
While conducting job interviews, selection panels are frequently torn between whether to probe or prompt the job interviewees. Sometimes, members of selection panels become confused about the differences between these two approaches to job interview questions. This article clarifies the issues for selection panels.
Recruitment benchmarks have become the standard for recruitment and selection processes. We advise selection panels to invest time together before shortlisting to agree on the recruitment benchmarks that they will use to assess candidates.
There can be serious negative consequences from adopting the “Good Cop/Bad Cop” approach to job interviews. Selection panels can lose respect from GenY’s when using this approach to selection interviews because they do not appreciate “intimidation” and assume that this will carry over to the job context.