Helen joined Merit Solutions in 2018 after a diverse management career in the Queensland Government spanning twenty years. Her most recent role was Service Centre Manager, Beenleigh Disability Services, where she led the strategic and operational service delivery changes required for the transition to the National Disability Insurance Scheme. Prior to that Helen delivered the transformational change process required for the Community Visitor Program in the (then) Office of the Adult Guardian through a best practice model focussed on the Program’s people, processes and profile. Helen was also the Director, Strategic Policy, Department of Aboriginal and Torres Strait Islander Policy and Development, when the Queensland Government undertook the first formal report on wellbeing indicators for indigenous Australians.
Recruitment and Selection
Helen has extensive experience with public sector recruitment and selection, from participating in interviews for service delivery, policy, project and management roles, to chairing panels for roles across multiple agencies. Helen has practical experience developing assessment benchmarks, designing selection techniques, short-listing candidates, scribing at interviews, performing the role of panel member or chair, completing comprehensive selection reports for consideration by the delegate, providing feedback to candidates, and obtaining referee reports.
Learning and Development
Helen is passionate about delivering dynamic and creative adult learning and development opportunities. In the workplace she has designed and delivered induction programs for new employees, and professional development opportunities for existing employees, including job application and interview skills. Helen enjoys empowering others through coaching and mentoring. She has extensive experience coaching team leaders and managers and was selected as a mentor by the Association of Queensland Women in the Public Service.
Helen has been a Lecturer at Southbank Institute of TAFE in the Business Management Faculty, teaching subjects such as Workplace Training and Assessment, Work Life Balance, Recruitment and Selection, and Project Management. Helen also tutored undergraduate students of the Business School, University of Queensland, covering Managerial Skills and Communication, Organisational Design and Change, Recruitment and Selection, and Ethics in Business.