Privacy Policy

This Privacy Statement describes how Merit Solutions Pty Ltd collects, uses and safeguards personal information which you may provide us directly or to which we may have access through our work with our client.

Personal information can be information or an opinion about you from which your identity is apparent or can reasonably be ascertained. We are committed to promoting confidence in the manner in which your personal information is handled by us. In this regard we will act ethically and, as evidence of this commitment, will comply with the Privacy Amendment (Private Sector) Act 2000 and the National Privacy Principles set out in the Privacy Act 1988 (as amended. As we are not an employment agency, but work in conjunction with client organisations in accessing your information, our Privacy Policy should also be taken in conjunction with the Client's policy.

1. Collection, Use and Disclosure
Merit Solutions collects personal information relating to one of more of our functions or services to clients. Personal information collected will only be used for a specific purpose on the behalf of our client. These include recruitment and selection of potential employees, managing recruitment and selection processes, investigating grievances and disciplinary matters, learning and development and organisational design. We also collect client contact details required for administration and marketing. Information collected includes name, position, phone number, email and organisation. Your personal information may be disclosed to approved third parties but will not be sold to anyone. We have taken reasonable steps to ensure that approved third parties only handle personal information in accordance with National Privacy Principles. Approved third parties are Contractors engaged by Merit Solutions and clients involved in the particular activity.

2. Quality of Personal Information
We will take reasonable steps to ensure that personal information we have about you is accurate, complete and up to date when we use it. To assist us please contact Merit Solutions if any of the details you have provided change or if you are uncertain about its accuracy. We need to rely on you to assist us to keep your personal information up to date and all reasonable effort will be made to assist you to do this.

3. Information Security
We have taken reasonable steps to ensure your personal information is secure at all times. For example, electronic information is limited to authorised personnel and approved third parties and paper based information is stored in secure locations. We also take steps to reasonably protect your personal information from misuse and loss, unauthorised access, modification or disclosure and maintained in an accurate and complete and up-to-date manner. When your information is no longer needed it will be confidentially destroyed or returned intact to the client organisation.

4. Openness
We will be honest and open with you about the type of personal information that we collect about you and the actual use of any such information. We will let you know at the time we collect your personal information or soon after how we will treat it. You are free to contact Merit Solutions at any time for details of the personal information held by us about you.

5. Access and Correction
You may request access to the information we have collected about you and obtain a more in depth explanation about how the information is used by contacting Merit Solutions. If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us. Unless personal information is required to be retained by us for administrative or legal reasons, we will meet such requests at the earliest possible opportunity.

6. Complaints Resolution
We are committed to providing all who deal with Merit Solutions with a fair and responsive system for resolving complaints concerning the handling of their personal information. You have a right to complain and have your complaint handled efficiently if you are concerned about the handling of your personal information. We believe that in receiving your complaint we are provided with a valuable opportunity to improve the services we deliver and maintain confidence in our services. If you wish to lodge a complaint in respect of the handling, use, disclosure of your personal information by us you may contact one of the Managing Directors and we will undertake to investigate your complaint and advise you of the outcome promptly. If you are not satisfied with the handling of your complaint, you may contact the Privacy Commissioner.

Managing Directors: Anne-Marie Carroll: 0419 641827
Janice Sturgess: 0418 87295